Thank you for shopping with Ollivah! We’re committed to delivering your order quickly and securely.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another email once your order has shipped.
United States: 3–7 business days
Canada & International: 7–14 business days
(Shipping times may vary based on your location and carrier delays.)
Shipping rates are calculated at checkout based on your address and selected shipping method. We offer free U.S. shipping
Once your order has shipped, you’ll receive a tracking number via email so you can follow your package’s journey.
Please double-check your shipping address before submitting your order. Ollivah is not responsible for packages delivered to incorrect addresses provided by the customer.
If your order arrives damaged or goes missing, please contact us at support@ollivah.com within 7 days of delivery, and we’ll assist with a replacement or refund.
For hygiene and safety reasons, we do not accept returns on opened or used products. However, if your order arrives damaged or incorrect, please contact us for a solution.